How to make a purchase on luciana boutique?

In order to make a purchase on Luciana Boutique, once you have selected the article you are interested in, you must choose the size among the available ones and the quantity.

After you must add the article by clicking on the field “add to the shopping bag”. In order to see the article click on the shopping bag.
Here you will be able to see all your articles in detail, manage their quantities, eliminate them from the shopping bag, or move them to the wish list.
In order to carry out the purchase you can log in to the website or you can choose the quick check out The first option enables to save all your personal details for the shipping every time you want to make a purchase.
Fill in the required details and once you have inserted the delivery address of your purchases, you will be able to verify the shipping expenses, check that all the information are correct and choose your favourite payment method, than click on “proceed with the order” Finally you will receive a confirmation e mail with all the order details and as soon as the order is sent, you will receive another confirmation e mail.

Which are the accepeted payment methods?

Luciana Boutique accepts payments carried out with the following debit and credit cards: VISA, MASTERCARD and MAESTRO.
Payments are qualified through the PAY PAL circuit.
It’s possible to pay through bank transfer asking the details to the following e mail adress:

Which currency can I use?

The currencies used on Luciana Boutique are the Euro and the US Dollar. The choice varies according to the country of origin: The Euro is used for Europe and USD for the rest of the world.

How do I know which articles are available?

On Luciana boutique all articles are available.
The articles inserted in the shopping bag as well as in the wish list are available until sale of all stock.

Is it possible to book an article to be purchased later?

In the shopping bag and in the wish list the articles are available until sale of all stock, both do not guarantee the article booking.

How do I know the right size for me?

Thanks to this conversion table, you will understand the right size for you.
Verify before making a purchase, the correspondence among the various types of sizes, by reading our size guide on the product detail.

Is it safe to use my credit card on luciana boutique?

Transaction are managed through the service GEST PAY of Banca Sella, a service guaranteed by law security protocols VERIFIED BY VISA and MASTERCARD SECURE CODE.

Do my personal details remain private?

The bank details are not recorded nor held on the website, but they are kept on a bank safe database used by Luciana Boutique and which appears on the transaction page exclusively for the commercial transaction objectives.
For further information please read the privacy policy.

In which countries is it possible to send the order?

Luciana Boutique ships worldwilde.

How much is the shipping cost?

The Shipping cost for Italy is € 9.00 for orders up to €90.00
Shipping is free for orders superior to €90.00
In Europe the shipping cost is € 35.00 for orders up to €500.00
Shipping is free for orders superior to € 500.00
The shipping cost outside Europe is € 40.00 up to € 500.00
Shipping is free for orders superior to € 500.00

Are there any taxes to pay additional duties on the purchase?

There aren’t any taxes to pay on the purchase, the price displayed is the effective one.
Shipping outside European community are VAT exempted, but there could be some customs duties.
These costs vary according to customs and they are charged to the customer.
European community countries are excluded from customs duties.

Is it possible to ship to p.O. Boxes?

Luciana Boutique doesn’t ship to P.O. boxes.

How can I monitor my order delivery?

Once the order is sent, you will receive a confirmation e mail containing a shipping code. In order to monitor your shipping status insert the code in the suitable field that you can find in this

Can I choose delivery day and/or time?

You can’t choose the delivery day and time, however You can monitor your shipping status copying the code that we sent you by mail and inserting it in the suitable field that you can find in this link:

What do I do if the courier hasn’t found anybody at the time of delivery?

In case of non-delivery without any message from the courier, you can contact the courier at the following customer service phone number:
199 199 345
For further assistance do not hesitate to contact us, we are at your disposal.

I haven’t received my order yet, what shall I do?

First of all check the order shipping status, copying the code that we sent you by mail and inserting it in the suitable field that you can find in this

in case of non delivery, you can contact the courrier that we indicate in the e mail. For further assistance do not hesitate to contact us, we are at your disposal.

Can I change my article?

If the products do not satisfy you, you can ask for a refund an exchange.
All the conditions for exchanges and returns can be read here.

What can I do to cancel an order?

In order to ask for an order cancellation write to:

How can I return an article?

The purchased goods can be returned within 28 days from the delivery date.
In order to carry out the return procedure, it is necessary to send an e mail to: so to obtain a number of return authorization (RMA-Return Merchandise Authorization) when you receive the e mail with the number of RMA, print it and insert in the box.
In the same mail you will also find a waybill to apply on the box.
The products must be returned in the original packaging to guarantee that they are not damage during the shipping. The box must be closed before the courier picks it up.
Finally Luciana Boutique will send you a confirmation e mail when the returned products are received and for the activation of the refund procedure.
For further information read our guide about the right of withdrawal.

When will I get my refund?

After having received the e mail from Luciana Boutique confirming that the products have been received, the refund will be carried out within maximum 24 hours.
Your bank credit bank or Pay Pall account might need further time in order to see the transaction.

I returned some products. Will I be refunded custom duties, vat and shipping expenses?

Custom duties and VAT, can not be reunded for orders carried out outside European Union.
It is possible to recuperate custom duties for the returned articles, by directly contacting one’s own custom office.
Shipping expenses are not refunded (unless it is about the returned of a damaged article).

Do I pay the shipping costs of a returned article purchased online?

Shipping costs are charged to Luciana Boutique, if it is about size a change, differently they are charged to the customer.

Can I receive the refund on a card different from the one used for the purchase?

The refund can be carried out on the same credit or debit card that you used for the purchase.