Terms & Conditions of Returned Merchandise

Return procedure If the goods doesn’t satisfy the customer, the latter could ask for a change or a refund.
Return procedure
The purchased goods could be returned with in 14 days from the delivery date.
Returns made after the indicated time could bee exclusively acceppeted at discretion of Luciana Boutique s.r.l.
Luciana Boutique s.r.l. will refund the whole cost of the purhased goods returned by the customer provided that there is the original r.a. released by Luciana Boutique.
The refund, shipping costs excluded, will be credited on the same debit or credid card used for the original purchase or on the bank account used for bank transfer.
In order to carry out the return procedure, you have to send an email to:
in order to receive return merchandise authorization (RMA)
In oreder to carry out the return, you will receive an email with the rma must be inserted inthe return box.
Luciana Boutique s.r.l. we will send a pre-compiled rma with also the shipping address to be put on the box. non – authorised returns will not be accepted.
The return will be accepted only if the procedure indicated here has been followed.
The products must be shipped in the original box in order to guarantee their integrity during the journey.
The box must be closed delivering to the courier.
Luciana Boutique s.r.l. will send you a confirmation e mail at the return recipit and activation of the refund procedure. Return conditions The returned goods must not have been worn used or damaged. They must have been worn used or damaged. they must have all the original labes and the security tag must be intact.
Shoes must be tried on carpet and must be returned in the original box which is an integral part of the product. Shoes returned without the box or with a damaged box could be refused and reshipped to the customer.
Lingerie and swimming costumes must be tried on own lingerie and without removing the protection sticker.
If the sticker has been removed or the product are creased, the return will not be accepted.
Returns must be addressed to:
Luciana Boutique s.r.l.
via Dante Alighieri 27/31
70121 Bari
To carry out a return go to: “return procedure” Exchanges It is only possible to exchange the purchase good with the same article having different size or coulor within 14 days from the delivery date, provided that is available.
Requested exchanges outside the aformentioned timeframe can be exclusively accepted at discreption of Luciana Boutique srl.
To carry out the exchange it is necessary to send an email with the request to the following address:
In order to carry out the exchange you must wait for the RMA provided by
Luciana Boutique srl.
Not authorised exchange scan not be accepted.
Please read carefuly return procedures Faulty goods Goods can be considered faulty if they were already damaged or if they manifest conformity faults.
It is possible to request the exchange of the faulty items within 10 days from the delivery date following the same procedure
In such cases Luciana Boutique srl will exchange the faulty item with a new one, if available, or to repair if it is possible.
The exchanged product will be shipped to the customer free of charge.
If the exchange or the repair of the faulty product is impossible, Luciana Boutique srl will proceed to the refund.
The refund will be made on thesame debit/credit card used by the customer Present returns In case of products purchased and sent as presents, the return could be made exclusively by the customer and not by addressee of the present, following the same procedure for returns and exchanges.
It is agreed that the goods integrity is an essential condition for the right of withdrawal Refunds The disasatisfied customer can return the product within 14 days from the delivery date.
Please read carefully returns and exchanges procedure.
The refund is made on the same debit/credit card used by the customer for the payment.
shipping costs are excluded (unless they are faulty goods).
Customs duties and taxes aren’t refundable for the orders delivered outside the european community.
All the orders delivered in italy are provided by DHL
We don’t ship to mail boxes