Shipping methods

All purchases with an address in Italy are delivered by TNT courier. We do not ship to P.O. boxes.
All purchases with foreign (non-Italy) address are delivered by DHL courier. All orders are delivered by DHL courier Monday through Friday. The shipper requires the recipient's "receipt" signature upon delivery.

For Italy, the shipping cost is €9.00 up to €90.00 purchases. For purchases over 90.00€, shipping is free.
For EU countries, shipping cost is 35.00€ up to 500.00€ purchases. For purchases over 500.00€, shipping is free.
For Non-EU countries, the shipping cost is €50.00 up to 650.00€ purchases. For purchases over 650.00€, shipping is free of charge.

Shipping time From the receipt of the order, the delivery time of the products is as follows:
ITALY: 2 / 5 working days
UE COUNTRIES: 4 / 9 working days

All deliveries are made and guaranteed by DHL courier.
All orders are delivered from monday to friday.
Shipping needs the signature at the moment of the delivery.
The customer is kindly requested to supply a reliable address where the goods must be delivered.
The customer is kindly requested to timelessy indicate a change of address.
Once the shipping has departed it is impossible to change the delivery address.
Eventual delivery delays superior to 10 days must be promptly signaled to the following adress: Shipping status The customer will receive a waybill number through which he will be able to check the shipping status at the following: and insertering the aforementioned code in the appropiate field. Receipt of the goods In order to guarantee the shipment safety, the courrier asks for the signature for recipit of the customer at the moment of delivery. without it delivery is impossible.
If at the moment of the delivery, the external appearance of the box, seems altered, the customers has to open the box in front of the courier. we suggest you to check the goods at the moment of delivery and to verify that the quantity of the delivered goods is the one you ordered.
Eventual problems must be written on the courrier bill.
Eventual problems regarding the delivery must be promptly signaled via e mail at: and anyway no more than 15 days after delivery.
If the box is damaged we suggest you refuse the delivery otherwise you must indiacte on the delivery bill that you are accepting a damaged box.
Luciana Boutique use a white customised sell tape with a black logo.
Once the goods have been delivered to the customer, the goods are not guaranteed anymore.