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  • Payment methods

    The payment of all the orders is exclusively carried out in Euro.
    Luciana Boutique srl sccepts payment made with the following credit and debit cards:
    Paypal circuit is allowed.
    Bank transfer payments are accepted
    All the ordered goods are owned by Luciana Boutique srl until payment is completed
    and received by Luciana Boutique

  • Shipping costs

    DHL courier delivers purchases in Italy only

    Italy Up to 90,00 € 9,00 €
    Italy More than 90,00 € Free shipping
    EU Countries Up to 500,00 € 35,00 €
    EU Countries More than  500,00 € Free shipping
    Extra EU Countries Up to 650,00 € 50,00 €
    Extra EU Countries More than 650,00 € Free shipping
  • Shipping terms

    From the moment the order shipping time is the following:

    2 / 5 working days 4 / 9 working days

    All deliveries are made and guaranteed by DHL courier.
    All orders are delivered from monday to friday.
    Shipping needs the signature at the moment of the delivery.
    The customer is kindly requested to supply a reliable address where the goods must be delivered.
    The customer is kindly requested to timelessy indicate a change of address
    Once the shipping has departed it is impossible to change the delivery address
    Eventual delivery delays superior to 10 days must be promptly signaled to the following adress:

  • Shipping status

    The customer will receive a waybill number through which he will be able to check the shipping status at the following:
    and insertering the aforementioned code in the appropiate field.

  • Receipt of the goods

    In order to guarantee the shipment safety, the courrier asks for the signature for recipit of the customer at the moment of delivery. without it delivery is impossible.
    If at the moment of the delivery, the external appearance of the box, seems altered, the customers has to open the box in front of the courier. we suggest you to check the goods at the moment of delivery and to verify that the quantity of the delivered goods is the one you ordered.
    Eventual problems must be written on the courrier bill.
    Eventual problems regarding the delivery must be promptly signaled via e mail at: and anyway no more than 15 days after delivery.
    If the box is damaged we suggest you refuse the delivery otherwise you must indiacte on the delivery bill that you are accepting a damaged box.
    Luciana Boutique use a white customised sell tape with a black logo.
    Once the goods have been delivered to the customer, the goods are not guaranteed anymore.

  • Return procedure

    If the goods doesn’t satisfy the customer, the latter could ask for a change or a refund.
    Return procedure
    The purchased goods could be returned with in 14 days from the delivery date.
    Returns made after the indicated time could bee exclusively acceppeted at discretion of Luciana Boutique s.r.l.
    Luciana Boutique s.r.l. will refund the whole cost of the purhased goods returned by the customer provided that there is the original r.a. released by Luciana Boutique.
    The refund, shipping costs excluded, will be credited on the same debit or credid card used for the original purchase or on the bank account used for bank transfer.
    In order to carry out the return procedure, you have to send an email to:
    in order to receive return merchandise authorization (RMA)
    In oreder to carry out the return, you will receive an email with the rma must be inserted inthe return box.
    Luciana Boutique s.r.l. we will send a pre-compiled rma with also the shipping address to be put on the box. non – authorised returns will not be accepted.
    The return will be accepted only if the procedure indicated here has been followed.
    The products must be shipped in the original box in order to guarantee their integrity during the journey.
    The box must be closed delivering to the courier.
    Luciana Boutique s.r.l. will send you a confirmation e mail at the return recipit and activation of the refund procedure.

  • Return conditions

    The returned goods must not have been worn used or damaged. They must have been worn used or damaged. they must have all the original labes and the security tag must be intact.
    Shoes must be tried on carpet and must be returned in the original box which is an integral part of the product. Shoes returned without the box or with a damaged box could be refused and reshipped to the customer.
    Lingerie and swimming costumes must be tried on own lingerie and without removing the protection sticker.
    If the sticker has been removed or the product are creased, the return will not be accepted.
    Returns must be addressed to:
    Luciana Boutique s.r.l.
    via Dante Alighieri 27/31
    70121 Bari
    To carry out a return go to: “return procedure”

  • Exchanges

    It is only possible to exchange the purchase good with the same article having different size or coulor within 14 days from the delivery date, provided that is available.
    Requested exchanges outside the aformentioned timeframe can be exclusively accepted at discreption of Luciana Boutique srl.
    To carry out the exchange it is necessary to send an email with the request to the following address:
    In order to carry out the exchange you must wait for the RMA provided by
    Luciana Boutique srl.
    Not authorised exchange scan not be accepted.
    Please read carefuly return procedures

  • Faulty goods

    Goods can be considered faulty if they were already damaged or if they manifest conformity faults.
    It is possible to request the exchange of the faulty items within 10 days from the delivery date following the same procedure
    In such cases Luciana Boutique srl will exchange the faulty item with a new one, if available, or to repair if it is possible.
    The exchanged product will be shipped to the customer free of charge.
    If the exchange or the repair of the faulty product is impossible, Luciana Boutique srl will proceed to the refund.
    The refund will be made on thesame debit/credit card used by the customer

  • Present returns

    In case of products purchased and sent as presents, the return could be made exclusively by the customer and not by addressee of the present, following the same procedure for returns and exchanges.
    It is agreed that the goods integrity is an essential condition for the right of withdrawal

  • Refunds

    The disasatisfied customer can return the product within 14 days from the delivery date.
    Please read carefully returns and exchanges procedure.
    The refund is made on the same debit/credit card used by the customer for the payment.
    shipping costs are excluded (unless they are faulty goods).
    Customs duties and taxes aren’t refundable for the orders delivered outside the european community.
    All the orders delivered in italy are provided by DHL
    We don’t ship to mail boxes

  • General sales conditions

    The goods purchase on Luciana are directly sold Luciana Boutique srl, a company estabilished by italian law, registerede office in Bari, via Dante Alighieri 27, registered at CCIAA at the number
    0436251 vat 05724180723
    Goods offers and sales by Luciana are regulated by these general sales conditions
    Sales conditions could be periodically updated.
    They are considered effective and binding as published on accepeted at the check out.
    Please read carefully terms and conditions before proceeding the purchase.

  • Purchase modality

    For each chosen product a descriptive form is displayed with images and clours, size, price.
    Characteristics as an exemple: colour, size price.
    Images and colours of the offers products couldn’t always correspond to the actual ones due to the internet browser or the employed screen: Luciana boutique srl is not responsible for eventual inaccuracies
    For further info about the products please contact:

  • Product availability

    The products are and the prices are those shown on if at the moment of the order the products are not available, the corrisponding size does not appear.
    If due to a simultaneous purchase by different people the choossen goods isn’t available anymore, you will receive an rmail cancelling the order. Luciana Boutique srl could change at any moment and without botice the goods andtheir relative prices.

  • Product prices

    The price of every article is shown in euro taxes included (vat)
    The eventual shipping cost is shown before payment and calcuaeted in relation to the order destination (shipping terms)

  • Order

    The purchase order carryng out implies the knowledge of the current general sales conditions and their unconditional acceptance.
    The order must be made upon a pre registration or a personal account creation
    Please read carefully privacy policy and legal terms
    The orders are compleated following the instructions specified on the website
    Purchases are only allowed for customers who are 18 and over.
    sale and distribution of products purchase on is forbidden.

  • Order confirmation

    At the end of the procedure the customer receives an order cancellation with all the order details and eventual shipping costs

  • Intellectual property

    All the website content (designs, drawings, photos, texts, description, brand, images and videos) is exlclusive property of Luciana Boutique srl
    It is forbidden to: distribute, publish, copy, modify, sell with any means, totally or partially, the website content.
    It is possible to print materials only for personal and not commercial use

  • Responsibility limitation/guarantee exclusion can contain some imperfections and Luciana Boutique srl does not guarantee their correction.
    The website and it’s content “supplied as they are” and according to “availability”

  • Applicable law and place of juridiction

    The current conditions are regulated by Italian law and they are in italian language.
    In the event of controversy the place of jurisdiction is the customer’s residence.

  • Legal notes and use conditions

    The website is managed by Luciana Boutique srl.
    The access and use of this website presupposes the reading, the knowledge and the acceptance of “terms and conditions” and privacy policy”
    using you accept “terms and conditions” and privacy policy” as published on the website.
    They can be wiewed at any given moment just by clicking terms and conditions on the menu.

  • Security and personal details

    Luciana Boutique srl adopted suitable mesaurement in order to protect from unlawful access and use of personal information. bank details are not registered or held on the website however they are saved in a safe database used by Luciana Boutique srl that appears on the transaction page only for commercial transaction objectives.
    Even if Luciana Boutique has adopted all possible precautions in order to guarantee the safety of personal details, it must be understood that the trasmission of personal details on internet is never totally safe and that any information spread online could be kept and used by different subject matters from the one directly involved.
    Transaction are managed by the service Gestpay of Banca Sella, a service guareateed by security protocols: verified by Visa and Mastercard secure code.
    The privacy policy (see privacy) disciplines and treats personal details comunicated to Luciana Boutique srl from Luciana
    Luciana Boutique srl could modify, integrate and/or rectify at any given moment the privacy policy; please read carefully privacy.

  • Cookies

    Our website could archive or recuperate information under the cruise of cookie.
    Cookies are necessary for the correctfunctioning of the website and to improve the users navigation experience because they store some information (preferences internet access device) useful for the following access to the web site.

  • Cookies used on our website

    Technical functional cookies
    They abilitate functuions essential for the website full function

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    Monitoring, analytical and technical cookies
    They collect information on the use of the website by visitors, in our case they are third parts cookies (Google analytics, info on Google)


    Cookie management
    Users can choose, freely and free of charge if to accept or not the cookies.
    The choice can be modified at any given moment.
    In case of acceptance wich takes place with navigation or scroll, the cookies contained in the pages that you consult will be temporally registered on, in an area of your computer and can only be read only by the subject who issued then.
    If the cookies are refused, or the already present cookie are removed, you won’t be able to benefi from the functionalities connected to it.
    In order do better understand how to configure your navigation system, for both acceptance and refusal, here below you can find the links to the guides on cookies of various browsers
    – Internet Explorer™:
    – Safari™:
    – Chrome™:
    – Firefox™:
    – Opera™:

    For further information on cookies consult the following website:


  • Privacy

    The Privacy Policy (see “Privacy”) governs the processing of personal data communicated to boutique Luciana srl through the site
    Luciana boutique Inc. may amend, supplement and/or amend at any time the Privacy Policy; see the current text in the “Privacy” section.

    Last updated privacy policy: May 25, 2015.

© Luciana Boutique s.r.l. / via Dante Alighieri, 27 e 31 – 70121 Bari (Italy) / p.iva 05724180723

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