• How to make a purchase on Luciana Boutique

    In order to make a purchase on Luciana Boutique, once you have selected the article you are interested in, you must choose the size among the available ones and the quantity.
    After you must add the article by clicking on the field “add to the shopping bag”.
    In order to see the article click on the shopping bag.
    Here you will be able to see all your articles in detail, manage their quantities, eliminate them from the shopping bag, or move them to the wish list.
    In order to carry out the purchase you can log in to the website or you can choose the quick check out
    The first option enables to save all your personal details for the shipping every time you want to make a purchase.
    Fill in the required details and once you have inserted the delivery address of your purchases, you will be able to verify the shipping expenses, check that all the information are correct and choose your favourite payment method, than click on “proceed with the order”
    Finally you will receive a confirmation e mail with all the order details and as soon as the order is sent, you will receive another confirmation e mail.

  • Which are the accepeted payment methods?

    Luciana Boutique accepts payments carried out with the following debit and credit cards:
    Payments are qualified through the PAY PAL circuit.
    It’s possible to pay through bank transfer asking the details to the following e mail adress:

  • Which currency can I use?

    The currencies used on Luciana Boutique are the Euro and the US Dollar.
    The choice varies according to the country of origin:
    The Euro is used for Europe and USD for the rest of the world.

  • How do I know which articles are available?

    On Luciana boutique all articles are available.
    The articles inserted in the shopping bag as well as in the wish list are available until sale of all stock.

  • Is it possible to book an article to be purchased later?

    In the shopping bag and in the wish list the articles are available until sale of all stock, both do not guarantee the article booking.

  • How do I know the right size for me?

    Thanks to this conversion table, you will understand the right size for you.
    Clothing e guida taglie Shoes
    Verify before making a purchase, the correspondence among the various types of sizes, by reading our size guide.

  • Is it safe to use my credit card on Luciana Boutique?

    Transaction are managed through the service GEST PAY of Banca Sella, a service guaranteed by law security protocols VERIFIED BY VISA and MASTERCARD SECURE CODE.

  • Do my personal details remain private?

    The bank details are not recorded nor held on the website, but they are kept on a bank safe database used by Luciana Boutique and which appears on the transaction page exclusively for the commercial transaction objectives.
    For further information please read the privacy policy.

  • Can I change my article?

    If the products do not satisfy you, you can ask for a refund an exchange.
    All the conditions for exchanges and returns can be read here.

  • What can i do to cancel an order?

    In order to ask for an order cancellation write to:

  • How can I return an article?

    The purchased goods can be returned within 28 days from the delivery date.
    In order to carry out the return procedure, it is necessary to send an e mail to:
    so to obtain a number of return authorization (RMA-Return Merchandise Authorization)
    when you receive the e mail with the number of RMA, print it and insert in the box.
    In the same mail you will also find a waybill to apply on the box.
    The products must be returned in the original packaging to guarantee that they are not damage during the shipping. The box must be closed before the courier picks it up.
    Finally Luciana Boutique will send you a confirmation e mail when the returned products are received and for the activation of the refund procedure.
    For further information read our guide about the
    right of withdrawal.

  • When will I get my refund?

    After having received the e mail from Luciana Boutique confirming that the products have been received, the refund will be carried out within maximum 24 hours.
    Your bank credit bank or Pay Pall account might need further time in order to see the transaction.

  • I returned some products. Will I be refunded custom duties, VAT and Shipping expenses?

    Custom duties and VAT, can not be reunded for orders carried out outside European Union.
    It is possible to recuperate custom duties for the returned articles, by directly contacting one’s own custom office.
    Shipping expenses are not refunded (unless it is about the returned of a damaged article).

  • Do I pay the shipping costs of a returned article purchased online?

    Shipping costs are charged to Luciana Boutique, if it is about size a change, differently they are charged to the customer.

  • Can I receive the refund on a card different from the one used for the purchase?

    The refund can be carried out on the same credit or debit card that you used for the purchase.

© Luciana Boutique s.r.l. / via Dante Alighieri, 27 e 31 – 70121 Bari (Italy) / p.iva 05724180723 | realizzato da elabora next